Friday, November 7, 2008

10 Factors Google and Yahoo Consider For a Top Search Engine Ranking

Want to get into the top 5 of either Google or Yahoo? Make sure your website contains the top 10 factors for deciding a top search engine ranking.

It does not matter if you have the cure for cancer, if nobody knows about it you are not going to make any money. A top search engine ranking in either Google or Yahoo is the surest way for buyers to find your products so you can become a wealthy marketer. Google and Yahoo are responsible for about 80% of all search engine traffic in the world.

Make sure your online business or website contains these top 10 factors used for determining sites with a top 5 search engine ranking in Google and Yahoo.

Factor #1: Number of Quality Sites that Link to Yours

Google and Yahoo put a lot of significance on how many quality sites link back to yours with a page rank of at least 4 and above. This is probably the most important factor when considering a top search engine ranking.

When search engines see lots of important sites link back to yours it must mean that your site is also pretty important.

Remember the purpose of the internet is to provide information back to the end user. As someone is conducting research on the World Wide Web, sites must also participate and flow and connect to other related sites allowing those searching for your keyword terms various paths to the information being inquired.

Factor #2: Number of Pages Your Website Has

A website with less than 50 pages is really going to struggle to get a top search engine ranking unless it has more quality back links coming into it than their competitors.

Factor #3: Keywords in Your Title Tag

Google and Yahoo look to see if your keywords are contained in your page title and description. Make sure your keywords are also listed within your heading and subheading tags.

Factor #4: Keywords Showing in Links

Keywords that are highlighted within a link are considered more significant than those not at all highlighted within a link.

Factor #5: Keywords in Bold

Likewise words in bold are also considered more important than those not in bold.

Factor #6: Keywords in URL

Websites that are in less competitive markets that contain the keywords within their URL are considered more important than those sites that respectively do not.

Also keywords in the URL that come before unrelated words are considered better than a URL that follows an unrelated word within the URL. For example if your keyword is televisions, a URL with `televisions’ followed by unrelated words such as your name `Mike’ is better than putting your name `Mike’ before `televisions.’

Factor #7: More Significance Given to First 25 Words on Page

The first 25 words of each page are given more weight than all other words on the page. Make sure your keywords are in the first few words of your page. However, if you try and just list the same word or phrase 25 times repeatedly Google and Yahoo will penalize you.

Factor #8: Greater Than 300 Words on Your Homepage

Make sure you have at least 300 or more words on your homepage.

Factor #9: Keyword Density

Keyword density is not as important as it once was in the past but it still is an important factor. In order to get a top 5 search engine ranking look at your competitors sites and compare the density of their sites to yours and try and match their density.

Factor #10: Page Rank

Want to find out the page rank of your website or the page rank of another site? Download the Google toolbar and make sure the page rank indicator is activated. One major factor in determining your page rank is the first factor listed in this article. Quality back links are the most important factor for formulating your page rank.

A top search engine ranking in Google and Yahoo is decided most often by the combination of these 10 factors. If you want to get into the top 5 of the two most important search engines than make sure your website applies these major search engine ranking factors.

Author: Tim McGaffin

How To Get A Pagerank 7 In 200 Days

With a reported 22.1% of search traffic Yahoo is second only to Google’s 64.4% (src: Hitwise) for search user volume so it is extremely important not to forget that attaining a top ranking in Yahoo can be a big boon to the bottom line. As a result, I decided to write this update on how to attain superior rankings in Yahoo using today’s useful tools and tactics.

OVERVIEW: Optimizing for Yahoo!
Algorithmically Yahoo is Google’s much younger sibling. I say this because many of the requirements for a successful ranking mirror Google’s requirement about 4 years ago and they sum up to one distinct fact; optimize your content boldly on Yahoo and you will be rewarded. When I say “boldly” I do not mean use SPAM; by nature SPAM and optimization do not mix… they are two entirely separate concepts (black and white in fact).

The following are the current generalized specifications for achieving solid rankings in Yahoo.

WEB SITE OPTIMIZATION
SEO tactics have not changed a great deal over the past 10 years I have been an SEO. In general terms the only effect time has had on SEO is to vary the intensity of the optimization for particular page elements. That is the rub of course; some search engines appreciate the optimization of particular page elements over others. In the case of Yahoo, this old property with a relatively young algorithm tends to favour the following elements:

Title Tag: Keep your title tag as short as 5 small-medium sized words and include one complete incidence of your keyphrase. Yahoo! blatantly favours sites that include the keyphrase in the title tag. For an example check out “car sales” or for that matter any phrase. Within the top 10 results you will notice that the majority of sites listed will include at least one incidence of the keyphrase or a crucial portion of it (i.e. “cars”). The ones that do not include the keyphrase tend to be sites that have are extremely popular so even basic title tag optimization is not required to attain a top ranking.

Meta Description Tag: Start this tag with an incidence of your keyphrase and then produce a short 15 – 18 small-medium sized word sentence clearly describing your site. Include one more incidence of your keyphrase in the sentence. Keep in mind that the description tag is often utilized as the description for any rankings you achieve so it is best to make it alluring.

Meta Keyword Tag: Keyword tags have long been considered ineffective and no longer have any importance on Google; however Yahoo does still consider the keyword tag so it cannot hurt to include it. The keyword tag should start with the keyphrase and then all following words or phrases should be ordered according to their relevance to your website; place the most important ones up front. The max size of a keyword tag should be 250 characters – comma-delimited. Do not over repeat words; no more than 3 repetitions of a single word within the tag.

Keywords in URL: Create keyword-based filenames that closely represent the content within the file. Yahoo rewards keyword-based filenames a small amount – perhaps enough to push past your competition.

Headings: Heading 1 and 2 tags should be applied on every page where appropriate to embolden the relevance of the page. In other words, use the page’s keyphrase within a Heading 1 tag to further enhance the visibility of the keyphrase on the page.

Alt text for images: Don’t forget to provide appropriate ALT text for each image on your website. The ALT text must not provide information that is already written on the website. ALT text is supposed to provide a clear and concise description of what the image is. Fortunately this means that adding an incidence of the keyphrase or a portion of the keyphrase is totally appropriate which can add slightly more credibility to your page score when Yahoo’s crawler (Slurp) indexes the page.

Inline Links: In the midst of your page it is beneficial to include links to related pages from related content. These links will apply relevance to the linked page; which is optimized for the same keyphrase you linked from.

Site Structure: Site structure is a vital component to ranking success on Yahoo; especially in competitive marketplaces where every advantage is required to reach the top. One method that would be successful at Yahoo (and happens to work as well on the other major search engines) is a tried and true technique that revolves around the linear progression of related content throughout the website; it is commonly known as Themeing. The following example should shed some light on this subject:

Your site is a car sales site focused on Audi. In order to create a linear site structure you would focus each section of the site on an individual relevancy. Say you pick “Audi A5” as the relevant topic (see Figure 1.0). As you move deeper into the Audi A5 section you only see A5 relevant content. The search engine spider and your users will not be distracted by links to other vehicles – only information on the A5. This progresses as you proceed deeper into this arm of the website and because this section of the site is utterly focused on the subject “Audi A5” the odds of achieving a ranking for that term increase considerably.

Your site is a car sales site focused on Audi. In order to create a linear site structure you would focus each section of the site on an individual relevancy. Say you pick “Audi A5” as the relevant topic (see Figure 1.0). As you move deeper into the Audi A5 section you only see A5 relevant content. The search engine spider and your users will not be distracted by links to other vehicles – only information on the A5. This progresses as you proceed deeper into this arm of the website and because this section of the site is utterly focused on the subject “Audi A5” the odds of achieving a ranking for that term increase considerably.

Optimized for Yahoo

LINKS
When building links for Yahoo concentrate on quality not quantity. Quality links would be one way links from sites that specialize in content directly relevant to the content on your own website. Building these links can be done by creating content and syndicating it to your own industry for link love and to build credibility. In addition, if your website is a worthwhile resource it is entirely reasonable to tell the world about your site in order to build links; hopefully they will link to you because they like your site so much.

Finally, there is another tactic that has mixed results; send out press releases once a month using PRWeb or an associated press release agency. A good press release can easily build the links you need in no time at all. Unfortunately the mixed results I noted occur when press releases inevitably become archived, at which point the link relevance will fade. As a result, link building with press releases is only useful as an ongoing practice and should be considered a small facet of a robust link building campaign.

SITE EXPLORER SETTINGS
Yahoo’s Site Explorer is a fantastic tool for monitoring your website(s) and running basic link reports. If you have not already done so you should create an account at Site Explorer and then validate your website (prove you own it) so that you can manage the information Yahoo has for your website. Once you have validated your website I have noted some Site Explorer functionality that may help your website perform on Yahoo:

  • Make certain to create a sitemap and submit it to Yahoo:
    If you haven’t already done so use a XML sitemap generator to create a sitemap for your website and then submit it to Yahoo using the “Add Feed” form within your website’s Site Explorer profile.
  • Removing unnecessary dynamic content from your URLs with new add-on within Site Explorer:
    Does your URLs content session ID’s or other dynamic content that is unnecessary within the URL? If so, this information can be indexed by the search engines and ultimately can cause havoc with your rankings. Thankfully Yahoo has implemented a new tool within the Site Explorer domain management section called “Dynamic URLs Beta”. Here are the instructions to use the Dynamic URLs tool.

OTHER CONSIDERATIONS
After reviewing our notes from current and previous Yahoo promotions and taking a look at a variety of top 10 results the following points appeared noteworthy:

  • Ensure open indexing by using Robots.txt wisely
  • A lot of our client’s older content appears to be sticking to top rankings with little or no monthly tweaking. As a result, I think it is fair to assume that fresh content is not currently gaining much weight in the Yahoo algorithm.
  • In many cases top ranking sites have pushed the envelope and their sites border on SPAM. Considering the top ranking these sites have it appears Yahoo’s SPAM filters are far less sensitive than Google’s. I expect Yahoo will change this in the near future but then again I have been surprised how long this has been the status quo.
  • One common claim throughout forums is that achieving a placement in the Yahoo Directory provides an instant boost to Yahoo rankings. Unfortunately we have not seen conclusive evidence that the annual $299 fee will increase rankings dramatically in the short term. That said, I strongly believe that a Yahoo Directory placement is a very reputable incoming link that does pay dividends in the long run at any search engine that weighs incoming links (the ones that count).
  • Yahoo Search Submit was re-introduced back in February 2007 to significant criticism due to the potential favouritism to those who pay to get into the Yahoo index. Despite the negative feedback there appears to be some potential benefits to paying for submission. For one, in July I noted an interesting story where a website was banned from Yahoo and the webmaster got the site back into Yahoo’s index by paying for inclusion (“Banned from Yahoo?”). A second reason Search Submit may be worthwhile is the guarantee that your site will be indexed. Furthermore, the Yahoo’s Search Submit Pro service allows you to recommend your own title and description tags for each page submitted and to submit pages that may not normally be indexed by Slurp.
by: Ross Dunn, CEO StepForth Web Marketing Inc.

Wednesday, November 5, 2008

Search Engine Optimization: Ten Golden Rules For Beginners

The following are the ten simple ways to optimize and increase traffic to your website. The guide is meant for those who intend to or are just starting out in Search Engine Optimization. It shows you all the basic things you need to know and what do to improve your rankings with the search engines and increase traffic to your website. No geek speak. No technical jargons. Just practical, easy to follow tips.

Directory Submission:
Submit your site to online web directories. There are several directories you can list your site with. There are free ones as well as paid services. Directory registration can be a time-consuming elbow grease so the temptation is to go for a paid service whereby you pay a company or any other concern to help submit your site to all relevant directories. However you do not really need to shell out to get listed in the right directories with decent traffic and pagerank. The search engines have their own directory services and is a great place to start. Yahoo has its directory service www.dir.yahoo.com. Visit the site and submit your URL and feed in the category that matches the kind of website you run and / or your kind of business. It might take a while but your site will be listed. Getting listed in a directory like that offers all the exposure and presence a major player like Yahoo has to offer. Another directory to aim for is the Open Directory Project (dmoz). It does take some effort to get listed here but given the fact that this directory is highly valued by most of the big search engines, then it must be worth every effort. It can be found at www.dmoz.org.

Search Engine Registration:
Register with the search engines. Registering with the search engines is introducing your website to them, inviting them to visit the site and help announce your existence to the world wide web. This can be explained simply without getting into geek mode. Forget about algorithms, spiders, crawlers and all that. In plain terms, the search engines on being registered with, will visit your website and index it. Hopefully they like what they see and they keep coming back and once someone searches for the contents they have found on your site, they point that person towards your site. So a sure way of being noticed by the search engines is simply to register with them. Of course Google should be your number one target here. Other prominent search engines you should register with include Alexa, Entireweb, Scrub The Web, Jayde, Info Tiger, Exactseek, Lookseek and Lifetips.

Article Submission:

Submit articles to online article publishing and syndicating websites. When you do this, put a link to your website at the end of the article or any other appropriate place depending on the website you are submitting to. Be aware that this does not correlate to just a blatant plugging of your site. The article should be well written, informative and most preferably relevant to what your line of business or website is about.

Build Links:
Link building is perhaps the most important and influential factor to consider when looking to increase your standing with the search engines and increase traffic to your website. Basically link building can be seen in two broad terms: Viral and Organic. Viral links are from websites who belong to a link building group or association of websites all exchanging links for the basic purpose of having as many links as possible irrespective of any other considerations. In other words people join certain websites where all the members are there for the sole express reason of populating their link list. This is deemed as cheating by the search engines and is frowned upon. Some of the sites could have been blacklisted or penalised by the search engines. Some may have no relevance to your website. So you want to avoid this kind of link building like the plague. If your website gets blacklisted by Google for instance, it takes up to the better part of six months to get back in their good books. Organic link building is the way to go. These are links that that you acquire naturally. Examples are websites that link to your website due to its relevance or quality. Organic link building can be attained by various ways. See below for some of these.

Join online Groups and Forums:
By joining a group or a forum you can network with people with the same interest as you thus it follows that these people will visit your site. Not only that your group members will visit your site, they might mention your websites on their own sites thereby giving you more exposure. Since most of you in the group are members because you share a common interest then this can also serve as a source of quality links for your website thus improving your pagerank. Remember that the relevance of links to your website is considered by the search engines in ranking your site. You increase your exposure by posting on forums that relate to your website. A lot of people read forum postings even without being members and i even know people who use forums as a search method. Yahoo Group is one of the earliest and is my choice. However there are now a plethora of groups and forums that will deliver just as well.

Closely related to these two is Yahoo Answers. Here you can establish yourself as a source of reliable information regarding the subject matter of your website or the business you are in. Put a link to your website when you post an answer to a question. If people find your answers useful and relevant of course the tendency is that they will visit your website.

Advertise:

Paid advertising is a more direct strategy in increasing or improving your web traffic. A very effective strategy it must be said. The best idea is to go for a Pay Per Click deal. Google Adwords is the one to target here. Basically, a banner of your website is displayed on Google search results and if the banner is clicked the person is automatically directed to your website. You can find more information on Google Adwords and how to start at http://adwords.google.com

Use Web 2.0 and Social Media:

Open accounts with sites like MSN Windows Live,Yahoo 360, Blogger and Wordpad. Register with sites like Technorati, Flickr, Stumbleupon, Ryze and Facebook. They all afford you to maintain a presence on the web. You can reach a wide audience or potential customers through these pages. Even big business concerns have realised the power of Social Media and are making use of it to maintain a competitive edge. Also you need to register with pinging websites. These are sites that work for you while you sleep so to speak. All they ask is you let them know once you have new contents on your site and they will bellow it to the whole world wide web. My pick here is pingoat.You can join pingoat at www.pingoat.com.

Content is king:
This fact is a dog eared expression in Search Engine Optimisation these day. So much so it is fast attaining the status of a cliche. I am not one easily caught dropping cliches but if it is a crime to do so then i plead guilty on this instance and will gladly do my time. Your site`s content should be well written. No grammatical errors or spelling howlers. Such errors make a bad impression on visitors to the site. Keep your sentences short and compact. Aim for clarity and try to make the site as easy to understand as possible. Again it is paramount that the content of your website should be relevant to it`s title or your business. This is important for two main reasons: If the site contents and site description do not tally, your standing with the search engines might be adversely affected or worst still they might suspect you of being a spamming or other dubious site. And you do not want that. The other reasons is that visitors might be disappointed and discouraged from re visiting a website they thought was about fishing but found out, on visiting the site that it was about computing. Sure you can have some computing talk on a fishing oriented website but your main focus should be on fishing. As implied in your website`s name or description. Update your website with new contents regularly. The search engines love new contents. The search engines periodically scan the net for new contents. As i mentioned earlier, they send out feelers (robots, spiders or crawlers in geek speak) to see what is there in cyberspace. If time after time your website is visited they have something new to report back then they will always come back. The result of which is that your pages are constantly updated. This improves your standing in their search queries for a keyword related to your website

Use your e-mail as a campaign tool: You can do this by using the url of your website as a signature. So every mail you send carries a clickable link to your site. This is quite easy enough to do. Most e-mail clients have this facility. For example if you use hotmail go to Options> Preference >Signature and insert the full address of your website.

Create a sitemap:
A sitemap outlines the structure of your website. It arranges your website into sections. This makes the website easy to navigate by search engine robots and spiders. This of course makes the indexing of your site easier. To learn more about sitemaps go to www.xml-sitemaps.com.

by: Leo Jackson

Adding A Regional Component To You Web Site

What is a regional web site?

A regional web page is one that focuses in on a specific area such as a city, county, state, country or area of the world. You do not have to have a regional web site to add a regional component to your site. There are two types of sites I am going to talk about. First is the regional site itself and then a web site with a regional section in it. If you already have a web site and want to expand the content and the audience then adding the regional section is a great option for you.

Building a regional web site.

Regional web sites are becoming more popular. Five years ago if you built a site about the community you live in there was a good chance you were one of only one or two sites to do so. Obviously if you were only one of two web sites for a community then you were at the top of any search for information about that community. It is not as easy now. This is still the case for many smaller towns and counties. But there is much more competition for larger more populated areas. Don’t just rule out larger areas because if done right then you can still do great in these areas as well.

The first thing to do is decide on the area you want to build a page about. A good place to start is where you live or your favorite vacation spots. This is a good choice because you are already familiar with the area. I will share two things the site will need. The first is more important and the second will bring in more traffic.

Next you need to list the things that make the community you chose unique. It is especially good to find the lesser-known unique things about your community. This can include historical places, unique places and fun places. It can even include the best places to kiss. It can have reviews of local restaurants and business, a history of the community, little know facts about the community and any other things that make your community unique and special.

This is important because most community sites are just a group of links pages about the area. This is part of doing it right. When your page is unique and full of quality content it is easier to get good quality links to your site. Many people forget about this and concentrate on make pages about the key words that people search for. When this happens you end up with a site that nobody wants to link to and nobody wants to spend time looking at the different pages of your web site. Quality is always at the top of the agenda. The goal of any web site should be to be the best web site on the internet about your particular topic. You decide which is better to have 1000 visitors who visit your site a day who average looking at 2 pages or 300 visitors a day who average 10. In the long run when you have hundred of well-ranked sites linked to you then you will get the thousands of visitors who visit many pages on your site.

After you have the above and have a quality site for your community then it is time to start looking at keywords. This is what brings people to your site. A good tool for finding out what people are searching for is Overtures Keyword Selector Tool.

http://inventory.overture.com/d/searchinventory/suggestion/

Type in the name of the community in the search box and click the arrow. It will give you a list of how many times that a term has been searched for in Overture the previous month. I will also list all the phrases that were searched for using that term. This way you know what people are looking for when they search for something in your community. Now you can take the information in this book and apply it to making pages based on these keywords. Remember that with every page you build quality is the key. You want your site to be better than any other site about your community. For an example of how to use this tool try this link.

http://arthritis-symptom.com/adsense/keyword-selector-tool.htm

As an example if people are searching for museums in your community do not just make a link page to the museums web sites. Rather list every museum in the area and add a paragraph or two for each. You can also make a page about every museum and have an index page called museums in your community that link to all the museum pages you have built. If you have 10 museums in your community people will visit most or all of the museum pages. Be sure to add a short description on the museums in your community page.

Adding a regional section to your web site.


This is an idea that has become very popular in the last few years. As the internet continues to grow it is becoming harder to be at the top of the search engines for the most popular terms. So one of the things you can do is to make regional pages for your products or information. I stumbled on this by accident years ago. As I have mentioned I have a very large arthritis web site. As a service to my visitors I decided to add a section to the web site that listed had a page in for every state that listed arthritis resources in that state. It quickly became one of the most popular sections of my site especially in the search engines.

This can be done for any product or service that is not specific to a community. For example I knew a guy who was representative for a Satellite TV system company. He could sell a system anywhere in the country. Once he made the sale the company arranged for the system to be installed. So he built a page for Satellite TV for every city in America. He did this because he found out that many people were searching for Satellite TVs in their communities. He had about pages for over 500 different cities.

This worked well for a while, but he had a problem. Basically every page in his site was the same. The only difference was the name of the city and state. The search engines now frown on this. He tried to fix this by adding unique information about each city. He finally gave up on this and redid the site under a new domain name. Once a search engine punishes you it is hard to get back in their good graces.

So if you are going to do this for a product or service you need to make every page unique. As mentioned above, quality always is important and you can no longer cheat the search engines. So do not take the easy way. Take the time to make every page one that the search engines and your visitors will be proud of.

This can also be done as a service. One of the most popular sites on the internet is topix.net. They have the largest news network that includes news for almost every city and town in America. This can be done for almost any service from adoption to zoos. Some subjects have way too much competition and companies that are spending too much money for you to compete with. Regional travel and legal sites are examples of these. Even though there is a ton of competition for some types of regional sites there are still literally thousands of different topics and services that do not have too much competition.

By Rusty

Sunday, November 2, 2008

The Art of Website Maintenance

Now that you’ve designed and launched your website, you have a powerful marketing tool for your business. But, your website is only as useful as the content is current. The process of keeping the content on your site current is called website maintenance, and it’s important to keep both visitors and search engines supplied with new information. Just like regular maintenance on your car, you have to make changes on your website every few months to make sure that things run smoothly.

If you update the content on your website on a regular basis, potential clients will be drawn back to your site to find out “what’s new”. The search engines pay visits to websites in their queue regularly. The catch is that you’ll stay in the queue only if you update your site regularly. If the search engines visit your site several times in a row, and don’t find anything new, they may decide not to come back-which can be a blow to your search engine rankings.

So, when is it appropriate to update your website? You don’t want to waste time and money nitpicking at your site if you don’t have updates of real value to add. You should update your site if you’ve:

* Grown your skills. Have you gotten a new accreditation? New licensing? Improved your skills? Any change in your skill set is a great reason to update your website-and your potential clients-with your new capabilities.
* Expanded your products or services. Do you have a new offering? Add it to your website and start making new sales in that area.
* Completed a successful project. If you’ve just finished a project, include it on your website. Create an online portfolio, add a case study-build a section on your website to use as a place to show the world your success.
* Gotten more testimonials, or added to your client list. Including more feedback on your offering helps to build your credibility. Be sure to get a testimonial from each of your successful client projects. Updating your testimonials regularly will also show clients who have visited your site a few times that your offerings are “up to snuff”.
* Written an article. Writing articles is a great way to keep your website up-to-date and to put more content on your site. Search engines love content-rich sites, and visitors will love to see the new information. So, if you write articles to educate your clients and promote your business, be sure to place them on your website as well. They’re likely to be full of keywords related to your area of specialty, which will help your ranking in the search engines.
* Press releases. You should post all press releases and other information you publish about your company to your website. You never know who may be visiting, and you may get written up for your accomplishments.
* Changes in your business. Have you hired someone? Changed your business structure, and you’re now required to notify the public of that? If so, you should probably review your website and evaluate how you can add that information.
* Yearly check-ups. You should do a basic check on your site at least once a year, to make sure that the content is current. Some things to check on include:
* Your copyright statements should be updated yearly
* Test and validate your links, to ensure that they still work
* Your time references should be changed. If your “About” page says how many years you’ve been in business, this is the time to change that!
* Your pricing and offerings-do you have new products or services? Have your prices increased over the past year?

Spotlight any major updates on your home page as well, so that people will learn of those updates as soon as they enter your site. The search engines will also discover the new update as soon as they enter your home page if you leave a bit of information, with a link to the full story, on the home page. That will act as a breadcrumb for the engine to follow-the engines will follow your link to learn more about it.

Any of these reasons, and dozens of others, are great reasons to make changes to your site. If you make keeping your website current a priority, it will pay off with better search engine rankings and increased sales and leads through your website.

Once you’ve decided to make your changes, the next choice is how to go about doing that. There are two steps involved in maintaining your site:

1. First, decide whether you prefer to edit your content on paper or online. This can be done in a couple of ways. You can start by printing the pages that have outdated information and then updating that information on paper first. Or, you can copy and paste the outdated content from your website into a word processing program such as Microsoft Word and then edit that file on your computer.
2. After you have updated your text content you can choose either to make the changes yourself or to hire a web designer to make the changes. There are several tools that you can use to make changes to your site yourself. We recommend an easy-to-use tool called Macromedia Contribute. It’s fairly inexpensive, its simple to set up and learn, and it allows you to back up to older versions of your site if you make mistakes.

We suggest that you use this tool to make only simple text changes. More complicated changes-for example, to the overall design or navigation-are more difficult to make, and having a professional make those changes will save you energy and frustration.

If you are comfortable with a more complicated software program, then we recommend a professional-grade tool such as Dreamweaver. With a better software package, you’ll be able to make some of the more complicated changes yourself.

By building more-and more current-information into your website, you will also begin to build trust with your potential clients, since they will have a snapshot of what’s currently happening in your business and available to them. Your website can go a long way towards making sure that your online prospects know, like, and trust you-which can lead to more sales from your website.
By Erin Ferree

Wednesday, October 22, 2008

The Art of Website Maintenance

Now that you’ve designed and launched your website, you have a powerful marketing tool for your business. But, your website is only as useful as the content is current. The process of keeping the content on your site current is called website maintenance, and it’s important to keep both visitors and search engines supplied with new information. Just like regular maintenance on your car, you have to make changes on your website every few months to make sure that things run smoothly.

If you update the content on your website on a regular basis, potential clients will be drawn back to your site to find out “what’s new”. The search engines pay visits to websites in their queue regularly. The catch is that you’ll stay in the queue only if you update your site regularly. If the search engines visit your site several times in a row, and don’t find anything new, they may decide not to come back-which can be a blow to your search engine rankings.

So, when is it appropriate to update your website? You don’t want to waste time and money nitpicking at your site if you don’t have updates of real value to add. You should update your site if you’ve:

  • Grown your skills. Have you gotten a new accreditation? New licensing? Improved your skills? Any change in your skill set is a great reason to update your website-and your potential clients-with your new capabilities.
  • Expanded your products or services. Do you have a new offering? Add it to your website and start making new sales in that area.
  • Completed a successful project. If you’ve just finished a project, include it on your website. Create an online portfolio, add a case study-build a section on your website to use as a place to show the world your success.
  • Gotten more testimonials, or added to your client list. Including more feedback on your offering helps to build your credibility. Be sure to get a testimonial from each of your successful client projects. Updating your testimonials regularly will also show clients who have visited your site a few times that your offerings are “up to snuff”.
  • Written an article. Writing articles is a great way to keep your website up-to-date and to put more content on your site. Search engines love content-rich sites, and visitors will love to see the new information. So, if you write articles to educate your clients and promote your business, be sure to place them on your website as well. They’re likely to be full of keywords related to your area of specialty, which will help your ranking in the search engines.
  • Press releases. You should post all press releases and other information you publish about your company to your website. You never know who may be visiting, and you may get written up for your accomplishments.
  • Changes in your business. Have you hired someone? Changed your business structure, and you’re now required to notify the public of that? If so, you should probably review your website and evaluate how you can add that information.
  • Yearly check-ups. You should do a basic check on your site at least once a year, to make sure that the content is current. Some things to check on include:
  • Your copyright statements should be updated yearly
  • Test and validate your links, to ensure that they still work
  • Your time references should be changed. If your “About” page says how many years you’ve been in business, this is the time to change that!
  • Your pricing and offerings-do you have new products or services? Have your prices increased over the past year?

Spotlight any major updates on your home page as well, so that people will learn of those updates as soon as they enter your site. The search engines will also discover the new update as soon as they enter your home page if you leave a bit of information, with a link to the full story, on the home page. That will act as a breadcrumb for the engine to follow-the engines will follow your link to learn more about it.

Any of these reasons, and dozens of others, are great reasons to make changes to your site. If you make keeping your website current a priority, it will pay off with better search engine rankings and increased sales and leads through your website.

Once you’ve decided to make your changes, the next choice is how to go about doing that. There are two steps involved in maintaining your site:

  1. First, decide whether you prefer to edit your content on paper or online. This can be done in a couple of ways. You can start by printing the pages that have outdated information and then updating that information on paper first. Or, you can copy and paste the outdated content from your website into a word processing program such as Microsoft Word and then edit that file on your computer.
  2. After you have updated your text content you can choose either to make the changes yourself or to hire a web designer to make the changes. There are several tools that you can use to make changes to your site yourself. We recommend an easy-to-use tool called Macromedia Contribute. It’s fairly inexpensive, its simple to set up and learn, and it allows you to back up to older versions of your site if you make mistakes.

We suggest that you use this tool to make only simple text changes. More complicated changes-for example, to the overall design or navigation-are more difficult to make, and having a professional make those changes will save you energy and frustration.

If you are comfortable with a more complicated software program, then we recommend a professional-grade tool such as Dreamweaver. With a better software package, you’ll be able to make some of the more complicated changes yourself.

By building more-and more current-information into your website, you will also begin to build trust with your potential clients, since they will have a snapshot of what’s currently happening in your business and available to them. Your website can go a long way towards making sure that your online prospects know, like, and trust you-which can lead to more sales from your website.

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By Erin Ferree

Tuesday, October 21, 2008

There is no doubt that links from other websites to your website is vital for an ecommerce business. It all filters down to the Google Page Rank. This is the Google tool that is used to determine how important a website is to people surfing the net.

Google will balance the number of links, the PR of the pages exchanging the links, the keyword similarities on the linked pages, how often the site is updated, and the number of hits a site receives. Two PR 4 sites sharing links between pages with ‘small business’ as the main keyword, will benefit more from a small business website with a PR4 and a private blog that discusses ‘wealth building.’

Also, 100 links between a PR6 site and a PR4 site will increase the ranking of the second site faster than 100 000 links from a PR2 site and the same PR4 site.

This can all be a little confusing. Google’s PR algorithm controls everything. The confusion comes from the fact that search engines cannot think. Both the PR4 ‘small business’ site and the PR2 ‘wealth building’ site can be helping small business owners improve their page promotion. However, search engines cannot read. If they don’t see similar keywords, then they do not understand that the sites really do have similar content.

Building Links

The main problem with generating inbound links is the time needed to generate links. Even a strong link building campaign can take months to build a few thousand organic links. This brings up the question, should you buy links from other sites with high ranks?

The benefits are solid, if the link is in the right place. Some link buying services let the business owner pick what sites their links appear on, and which pages they appear on. This is the only type of ‘static page’ service to use.

Another service puts links on blogs. This type of service, like www.payu2blog.com and www.blogsvertise.com or www.payperpost.com let business owners pick the PR ranks, topics, and quality of blog, their links are posted on. Blogs have a benefit that static websites don’t. First, blogs always put the link inside the content, hidden within keywords that the business owner chooses. This guarantees that the keywords at both sites match.

The second benefit is that blogs are pinged to blog search engines, and directories, every time the blogger posts a blog, or a comment is posted. This means that a single blog can be ‘pinged’ to the search engines daily, where a static web page is pinged every few months – if ever.

However, a static page that is linked to a blog will be ‘crawled’ every time the blog post is published and pinged.

Crawling Your Site

Many people buy links from PR4 to PR8 sites for no other reason than to have the search engines come and crawl the site. It doesn’t matter if the link goes down, because the benefits have already been received. This is the best way to have a new website resolved by Google in a matter of hours, instead of weeks, or months.

Cost

Cost can be prohibitive. Some companies have a budget of $1million for blog advertising. However, a small company can get started for $1000. In fact, if the blog owner finds blogs with ads hidden among the posts, they can contact the blog owner and deal with them directly. A PR 2 or 3 blog will cost $5. A PR 4 – 5 will cost $10. A PR6+ can run as high as $100.

However, the traffic driven to your site by Google can easily offset the cost. Buying 10 links from 10 PR5 websites or blogs can result in 100 000 extra hits in a month, which can produce 1000 extra sales.

Link Farms

Whether you buy links on blogs or web sites, avoid link farms. These are sites that are in business to sell links. If the search engines find these sites they will ban them. This can result in your 1000 PR7 links disappearing – forever. It can take Google six months, or more, to apply new links to your website. This drops your page rank, and profits, for a few months.

Outbound linking

It is also important to remember to link from inside your website to similar sites. Google will count these links too. In the end, it is up to each individual business owner to decide whether they should build organic links, or invest in buying links.

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By Mark Walters

Monday, October 20, 2008

13 Tips for Finding a Graphic Designer

Are you ready to hire someone to design your logo, collaterals, or artwork for your website? Well, here’s just the information you need to get the best results from hiring your first (or your first successful) graphic designer.

To assure that we begin on the same page, a graphic designer designs your marketing materials - the print- and web-ready art which are then turned over to a printer or coded for the web for the final outcome. Some of their vocabulary can be foreign to you, and their processes may not be familiar either. We’ll address that and more with these tactics.

This advice gives you the essentials for hiring the right person for this critical project. The more qualified the designer, and the better the match between you and your designer will lead to more appealing final designs. the more professional you and your business will look.

1. Look at their work samples. Many designers offer a portfolio of samples either on their website, by email as a PDF, or in a hard-copy format. When you review these, look for a general design style that you like, not necessarily whether they have lots of experience within your particular industry. In fact, deep experience within an industry isn’t necessarily the best thing when you want a designer to put a fresh visual spin on your business and your issues.

2. Make sure they’ve actually done the work in their portfolio. This is especially true if you’re reviewing design companies or firms. Make sure that the designers who are still on staff created the work that you really admire.

Where this can come into play with solo designers is if the portfolio isn’t clear about their involvement in the development of all the design elements. For example, if they’re showing a brochure design or a website in their portfolio, but you love the logo; make sure that they created the logo before hiring them.

And, ask what the client’s involvement in the design of that logo is-if the client came to the designer with a sketch of the logo already created, then the logo may not be reproducible by the designer or firm alone.

3. Talk to the designer. Having an actual conversation with them can really help for two reasons:

To make sure you can communicate well with each other. If you each have very similar styles of communication, levels of energy, or enthusiasm about the project, then the project will most likely run very smoothly (or has a great potential for success). Also, make sure that you each understand what the other is saying-having similar definitions for concepts is amazingly helpful. When you don’t understand something, ask questions! To see if the two of you “gel” together. You’ll be working closely, so make sure that you get along! If you don’t like their personalities or vice-versa, then the relationship will most likely become strained and difficult. 4. Review their skills. This becomes especially important if you’re hiring a web designer-make sure the designer is qualified to provide you with all the technical components you’ll need. For example, web coding, forms coding, HTML newsletter integration and Search Engine Optimization are all somewhat technical fields that not all designers can deliver. Make sure you’ll be able to get what you need.

5. Check their references. If you really like a particular project in their portfolio, see if you can get that client’s contact information. But, if the designer can’t release it, that’s not necessarily the worst sign-maybe the client prefers that their contact information be kept private. Or they’ve moved, and haven’t told the designer how to get in touch with them. Be open to reasons why they may not be able to furnish a particular reference.

6. Learn about their processes. Find out how they plan to execute on the work that you’d like to have done. Ask what the designer needs you to do, what you’ll be asked to review and approve, how decisions are made, and how they’re made final. Make sure your designer is able to guide you through the design process, providing all the information you’ll need along the way.

7. Check their turn-around time for replying to emails, sending quotes, and returning calls. Make sure that it’s in line with the turn-around time that you expect throughout the project. Turn-around time here can also indicate the designer’s level of excitement about your project. However, if it’s a bit slow, make sure they weren’t just out of their office at meetings for the day, or tied up in another deadline-understand that they’re a small business as well, and the fact that they’re busy is probably a sign of how effective they are for their clients!

8. Review the rights that they’re selling to you. Make sure that you have the copyright and reproduction rights that you want. Think as far into the future as possible-you want to make sure that you’ll have what you need as your business grows. You don’t want to have to come back to your designer and re-negotiate your rights in a few years!

9. You may be tempted to ask for some sample designs for your specific project. This is known as work on “spec” (speculation) -having a designer do work without a guarantee of getting the project. While designers can understand your fears-what if you don’t like the logo we develop, what if we don’t “get” what you want, what if…

Asking a designer to work on spec isn’t very fair. The first round of designs on any project is the most time-consuming to create-it often consists of researching your company and your competitors, brainstorming on the creative side, and generating first ideas. You wouldn’t ask a doctor to diagnose you before paying for his time, and then offer to pay him if you like the diagnosis-it’s no more fair to do so with a designer.

10. Make sure that you’ll get the deliverables you expect. Some designers don’t plan to include final files in their deliverables to you-if you want to have the original files delivered to you along with printed collateral or the final files uploaded to your web server, make sure the designer knows that up-front. It may change the pricing.

If you want to be able to edit the final files, make sure that the designer can deliver the files to you in a way that you can edit them. Realize that, depending on the software that you have, this may either limit the design or be impossible, but you probably won’t get the files in the specific format you want unless you ask!

And, if you envision having your final files in a particular format-such as having your letterhead in Microsoft Word-be sure to ask for that. Many designers don’t consider Word files to be part of a standard set of deliverables.

11. Have a realistic schedule and check the designer’s turnaround time. Allocate enough time for your project to be completed-rush jobs never turn out to be as good as they could be if enough time were allotted. An average logo project takes weeks, not days!

Also, be sure that they have time available in their schedule to complete your project on your timeline. Check for upcoming vacations, and whether they work evenings and weekends if your timeline calls for that.

12. Make sure that you’re both clear about revisions. Many designers include a set number of revisions in their project packages. Make sure that you understand what constitutes a revision, how many you’ll get and what happens once they’re all used up.

13. Get it in writing. A contract can help to lay out expectations for the project on both your end and the designer’s. Once you have a contract from your designer, make sure to read it carefully-it will often state exactly what you’re going to get out of the project, how you’re expected to pay for designs, what you’re paying for, and how to get out of the contract (in case you have to cancel the project for any reason). And, if it doesn’t make things clear, ask the designer to elaborate for you.

Following these steps gives you all of the background information you need for optimum results when hiring a designer. Use them as a reference when you review designer’s websites, meet with, or interview your potential designer. Understanding the process and expected outcome does wonders for a smooth transition from ideas to reality.

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By Erin Ferree

Sunday, October 19, 2008

Copywriting Makeover: It’s What You Say AND How You Say It

The old cliché is wrong. All our lives we’ve heard, “It’s not what you say, but how you say it.” That may occasionally be true, but for the most part it’s what you say AND how you say it. Case in point: Announce It!, a custom candy-bar-wrapper manufacturer, had copy on their home page that was acceptable. It mentioned pretty much all the important things a site visitor would need to know about ordering candy wrappers. Yet the copy wasn’t pulling as well as it should have been.

The Problems

The target audience consists mostly of women. In addition, these women order favors for special occasions. That means (stereotypically speaking) you have people who ask a lot of questions and are especially cautious of buying something they can’t touch, feel or see (in person) for use at a major life event. Communication (what the copy says as well as how it says it) is vital.

The text had to convince women that they could trust “Announce It!” to produce something they would show off in front of all their family and friends for important occasions such as birthdays, graduations, anniversaries, weddings, showers and more. That meant answering the questions these women have as well as instilling confidence that their party favors would be the hit of the event.

Technically, the copy was OK. But it lacked excitement. No, not hype… excitement. It needed to reach out to women and make them feel welcome while also reinforcing that “Announce It!” was the perfect solution for them. You can see the original text here:.

As I’ve always said, you never want to “we” all over your copy. The content needed to speak to the site visitor, not talk about the company. The old text was full of “we” and “our” and hardly even acknowledged the site visitor.

From a search engine standpoint, the site was bouncing around a good bit. According to the site owner, “For a long time, I held the #1 position for many of my keywords. As search engines evolved, my site started bouncing. It was time to hire a professional.”

The Solution

The plan was to make the text more inviting and supportive while providing information that was easy to immediately identify. I wanted to help “Announce It!” differentiate itself from other candy-bar wrapper and favor sites. That meant making important benefits clearly visible. In addition, a glimmer of excitement would be added to the copy to get the women in the mood to buy.

A complete change of focus for the copy would also happen. Rather than “we” and “us” the copy would be directed toward the visitor while still communicating important benefits about buying from the company.

Lastly, correcting an elementary mistake would help the copy read better and assist with SEO. The hope with SEO was to give “Announce It!” some stability, as it had a history of bouncing back and forth between the first and second pages in the SERPs.

The overall goal was to increase conversions for this site. As the site owner herself said, “Without conversion, your rankings don’t mean as much. You really have to convert the visitors once they get to your page.” Oh so true!

First I introduced you to Announce It!, an online candy-bar-wrapper manufacturer that was seeking professional help with their search engine copywriting. Facing an audience that consisted primarily of women who were purchasing favors for special occasions, “Announce It!” copy had to be spot-on with its communication. The primary problems were that the copy did not convey a sense of excitement or answer all the questions customers might have. It also focused too heavily on the company rather than communicating with the site visitor.

Let’s see how the changes were worked into the copy and what the results were.

The Rewrite

You can see the original copy at http://www.copywritingcourse.com/customcandybarwrapper-original.pdf and the revised copy at http://www.copywritingcourse.com/customcandybarwrapper-new.pdf.

Headlines are one of the most important elements of advertising copy and of search engine optimization. The original web page didn’t have any type of headline — a fundamental mistake that needed to be corrected. The introduction of the text now begins with using a key phrase and stating a benefit. The headline reads:

Creative, Custom Candy-bar Wrappers Designed To Make Your Event a Hit!

Since “Announce It! key phrases all deal with candy-bar wrappers, it’s obvious that visitors who find this site are already familiar with the general product. (At least to the point of knowing what a custom candy-bar wrapper is.) The question they still have is, “Why should I buy from “Announce It!” instead of all the other candy-bar-wrapper sites?”

As the visitors read on through the copy, they find reassurance that their idea of using custom-designed candy-bar wrappers is a good one. Visitors are also provided with several benefits available from Announce It! that other companies don’t offer. For the sake of scan-ability, bullet points are used to further highlight differentiating factors about Announce It!. (Low minimum orders, free color proofs, free photo inclusion, etc.) This all helps to clearly explain why this site is the better choice over others the visitor may have gone to previously.)

Because the product itself is graphic, it was important to retain the product images used on the original home page. Certainly, customers would expect to see samples of the wrappers. However, to create a greater impact, each image was captioned with a short bit of occasion-specific, persuasive, keyword-rich copy. For instance:

“Custom candy wrappers are a truly creative way to send your retiree off in style.”

The finished product now speaks directly to the site visitor, sounds more professional, outlines important benefits and uses key phrases in an appropriate way so as not to hinder the natural flow of the copy.

The Results

The results showed improvements in both conversions and rankings. According to “Announce It!” their conversion rate quadrupled! They also report, “[The copy] has really made a difference in the way the site is perceived and how the customer reacts. I have gone from a one-person operation to a full-fledged business with five employees. The traffic and orders continue to increase every year!”

You couldn’t ask for much better than that!

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By Karon Thackston

Saturday, October 18, 2008

Blogging 101: The Care and Keeping of Your Business Blog

So you’ve got your business blog up and running. Congratulations! But don’t think that your job is done yet. Starting a blog is kind of like keeping a pet. It’s fun and exciting and new at first, but there’s a lot of maintenance that goes into it, and if you don’t take care of it, you’re going to have one heck of a mess on your hands.

Blogs are a major benefit to your business, there’s not doubt about it. But you’ve got to put quite a bit into it in order to really reap the rewards.

Protect your Blog from spam

Many people aware of the power behind blogs will attempt to find programs that allow them to auto post spam to your blog in the form of comments and unless you take the necessary steps may end up with the wrong kind of audience. Most blogs will allow you to require that people create an account on your blog first, which we strongly recommend.

Update frequently

You don’t have to update every day (though it would be nice if you could), but once a month, or even once every two weeks, is not going to cut it. If you let your blog go too long without a post, people will quit reading it. Not only will that hurt your blog, but it will also reflect negatively on your business. People may think that your company is going out of business, or simply old and tired because you don’t put the effort to continue something you started. Pick a schedule, be it daily or twice a week or whatever, and do your best to stick to it.

Don’t talk if there’s not something useful to say

The only thing worse than a blog that never updates, is a blog that updates with posts about nothing. The concept may have worked for “Seinfeld,” but it’s not a good philosophy for your business blog. Posts that don’t say anything are boring, and people aren’t going to read boring posts. Remember your target audience here. Keep a log of topics to write about that they would find interesting, and stay abreast of industry news.

Length isn’t important

No, a post that’s two sentences long is not the way to go, but neither do you have to write a novel of “War and Peace” proportions for every blog post. If you’ve just got a little company blurb that’s 150 words long, don’t worry about stretching it out. What you’re saying is far more important than how many words you use to say it. Interact!

If you’re lucky enough to have people actually responding to your blog posts, rejoice. Now you’ve got to talk back to them. If they ask a question, answer it. If they bring up a good point, mention it and give them your own feedback. If they have something negative to say, give them a polite, professional counterargument. It’s called “social media” for a reason. If you want to take it one step further (and you should), read some of your posters’ blogs and comment on those. You could end up making priceless business relationships.

Track the things that matter

So Google Analytics regularly tells you how many people are looking at your blog. Those metrics are easy to check, but are they really what you want to know? You may assume that the more readers you have, the more customers you’ll get, but that’s not necessarily the case. Don’t focus so much on the analytics numbers. Find out from your readers what works and what doesn’t, and fix your blog accordingly.

Don’t let your blog founder because you weren’t sure how to maintain it. Take care of your blog, and you’ll find that it will benefit your business for a long time to come.

By Tony D. Baker

Friday, October 17, 2008

Advanced SEO - The Characteristics Of A Perfect Incoming Link

What is a quality incoming link? This article describes the key characteristics of a perfect link. For explanation purposes, the sample company is a shoe retailer called Fred’s Sports, and the keyword phrase being optimized for is “blue Nike sneakers

Key word phrase in anchor text

Unless you put your keyword phrase in the anchor text (the text that describes the web site being linked to), you are wasting a lot of link power. Unfortunately a lot of people don’t know this an end up putting their company name in the link text rather than the keyword phrase that they want their company to be found by. Much better that they link anchor says “blue Nike sneakers” than “Fred’s Sports Store”.

The link is from a relevant page

Google and the Google-powered search partners seek relevance in the interconnectedness of web pages. Incoming links should be from pages where the content on that page is related to the content of the page that is being linked to. A fishing related page linking to a casino site is an example of a non-related link. A jogging related page linking to a blue Nike sneakers product page is related and is looked upon favourably by the search engines.

The link goes to a relevant page

Another mistake that people make is always linking to the home page rather than to the most relevant page to the anchor text. If the link anchor text is “blue Nike sneakers” then the link should go to a page about blue Nike sneakers, not the home page. This is by far and away the most common linking mistake.

The link is from an authority site

Links from high Google PageRank sites are worth more, a lot more, than links from other sites. It’s all about trust. A link from a trusted site tells the search engines that the sites linked to are also trusted - it’s a vote of confidence from a credible source. Links from .gov, and .edu sites are also reported as having more weight than standard links. They are also more difficult to get adding to their perceived quality.

The link is at top of the page

Links from the top of a page (except for the header), are said to have more weight than links at the bottom of pages. It’s the same with keyword phrases. A keyword phrase in the heading is worth more than in the body text.

The link is one-way, not reciprocal

Google’s algorithm looks for link exchanges between sites and rates these links lower than straight one-way links. If possible, look for one way links by creating link bait - compelling content that will encourage people to link to your pages.

The link is within the body copy - not an advertising zone

Linking should be a natural part of the body copy. Recent reports suggest that the search engines will derate links from parts of the page that are traditionally sold for advertising. these tend to be the margins, header and footer areas of the page.

The link does not have a nofollow tag

The nofollow tag is a recent innovation that tells the search engines that although I am linking to this other page, I do not vouch for the page’s integrity. In short, the nofollow tag tells the search engines to ignore the link. Obviously you do not want links to your web pages to have nofollow tags. Be careful with link exchanges. Some dishonest people will exchange links with you but use nofollow tags in the links to your pages to preserve their own link power.

There are few links on page (less than 20)

One link to your web site from a page with hundreds of links does little for your SEO results. The page’s SEO power is being distributed over all the other links on the page. Goo;le’s guidelines recommend no more than 100 links per page, but I believe 20 is a reasonable goal. You never know when the Google algorithm may change. The perfect page that links to your pages should have no more than 20 links.

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By John Hacking

Thursday, October 16, 2008

Tips On Writing a Good FAQ

Many companies’ help lines are usually crowded with customers trying to find an answer for their questions. Some of these questions are legitimate; others seem to be made just to annoy the help staff. FAQs are supposed to prevent such situations by offering potential help line “customers” the chance to find the information they are looking for on their own, without necessarily picking up the phone or sending e-mail.

What Are FAQs?

FAQ is the abbreviation for Frequently Asked Questions. FAQs are organized “collections” of valuable information that usually comes from questions (and their corresponding answers) for the most common issues raised by users, on various topics. Companies make up such information compilations in order to fulfill their customers’ need for answers.

They are also a means to ease the burden of the customer support group by providing answers in written form to the most commonly asked questions.

FAQs can be available online or offline, burnt on CDs or DVDs. The second choice is more viable for people who don’t have access to the Internet, though this is a highly unlikely situation.

Writing an FAQ

Why should you write an FAQ?

The most common advice when it comes to writing FAQ documentation is that, if you have some experience in a particular field, if you have ever come across issues that you finally managed to solve, it’s good to let other people know it too. FAQs are basically about sharing information in a non-selfish manner.

When you submit your FAQs to the appropriate newsgroups, you stand a good chance of getting good feedback on your work, and thus your efforts will be rewarded.

An FAQ will almost automatically make you an “expert” (more or less) in your field. People will contact you and will help you maintain your FAQ up-to-date either by asking yourself more questions (in this case you’ll have to do some research and update your work), or simply by getting hold of more relevant information, based on their own experience that can be added to your FAQ.

What should you write about?

The possibilities are endless. Practically, any subject will do. There will always be questions, let’s say, regarding the compatibility between a particular piece of hardware and some software, or about configuration errors, etc. If you figure out which could be the most common problems and you have the answers for them, just go ahead and write.

Special considerations

It’s a good idea to include a disclaimer in your FAQ. You should mention there things like the fact that, that as far as you know, the information provided in the FAQ is accurate (or was accurate at the time you posted the respective FAQ on the Web or in a newsgroup), but that you cannot be held liable for any inconvenience caused by following those instructions or using that information.

You can also copyright the information in the FAQ that you submit for public use. Specify the terms under which the information can or can’t be used without your specific consent, under penalty of law. It can give you the legal basis just in case.. Yet, experts say that this usually does not work since there are numerous companies that gather loads of FAQs from directories on the Web, burn them on CDs or DVDs, and then sell them.

A Few Tips for Writing FAQs

When you set out to write an FAQ, it is good to follow a few guidelines. Among these, we consider that it’s worth mentioning:

* Put yourself in your audience’s shoes; figure out what questions might be asked and provide the answers that you’d like to hear/read
* Mind your grammar and spelling; always remember to review what you write, or have somebody else do it for you
* Be concise enough to offer the necessary information in the least amount of words and time, but don’t be as concise as to leave the reader under the impression that they have gained nothing by reading what you have written. Check also an article about writing good software documentation
* Remember to use bullets when you have lists

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By Adriana Iordan

Wednesday, October 15, 2008

The Death Of Email Marketing?

Many internet marketers have deduced that email marketing faces the worst crisis since its discovery. They base this conclusion on the massive increase of unsolicited emails better known as SPAM. Recent research has shown that email campaign clicks have been reduced to their lowest point. In the past years, email campaigns were very productive with click percentages of 15%-25%. Unfortunately the click ratio is now averaged at 2%.

Since every internet user receives a huge amount of spam email messages, the time for distinguishing the legal opt-in subscriptions messages from spam has increased considerably. Therefore, it’s more likely that users will erase the genuine messages with the spam messages.

Although these facts are true, the “Death of email marketing” as some internet marketers call it, will not happen. There is solid proof that many corporations, small businesses, and home business entrepreneurs are running successful and profitable email campaigns.

All these successful email marketing campaigns have something in common, some specific principals that any online business entrepreneurs should incorporate into their marketing plans.

Personalization

Research has proven that when Personalization is used the click through rate of the email increases dramatically. A friendly tone is the key to build rapport with the subscriber. Most of the auto responder services and email software contains this feature. One thing must be specified though. There must be no exaggeration in the personalization otherwise the results will be reversed.

Email marketing schedules

The frequency of the mailings is extremely important. Although it seems tempting to send emails daily, with that strategy many of the subscribers will unsubscribe, especially if the mail contains advertisements most of the time and no useful information. One of the best email marketing tactics is to broadcast one time per week and not exceed two times per week maximum.

Which is the Best Day for campaigns

The answer is simple, Friday. The internet user has the whole weekend to check his email and distinguish the spam with the luxury of time, something not possible on other days of the week.

Use of double opt-in

Subscribers who are double opt-in are extremely targeted, because they verified their interest for the newsletter and are more disposed to buy the products or services the email list owner recommends. Plus, this feature provides maximum safety to the newsletter owner from spam complaints and the associated consequences.

Recommend not sell, plus unique content

The internet user searches for information on the internet. The same happens with the user’s email. The subscription happens for that reason over 95% of the time. Messages must contain a combination of useful information and personal recommendations of tested and proven products or services.

No Co-Registrations

This is the easy way to boost the number of the subscribers of an email list. Co-Registrations offer forms to users with many other email list owners with different fields of interest. The danger of spam accusations relies on that method and the effectiveness is questionable.

Buying leads to send emails

Another hyped email marketing technique. The list owner who bought the leads will not be clearly informed how the “subscriber’s” emails have been acquired. Have they been gathered with ethical opt-in methods or has an email script crawler been used? There is no control on that tactic and herein too lies the danger of spam accusations.

No Red flag words

Words and phrases like free, discount, bonus, make money, opportunity, income, etc. lead the email to spam folders. These phrases should be avoided at all costs. There is software that provides spam check features for that and free services as well. One of them is http://spamcheck.sitesell.com .
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By Christos Varsamis in Featured

Monday, October 13, 2008

Getting Your Press Release to Somebody Who Cares

Newspapers, both online and print, are inundated with hundreds of press releases every day. With that kind of capacity, you’ve really got to make sure that yours stands out from the pack if you want it to catch the eye of the editors and make it in front of their readership.

Don’t start at the top

One of the best ways to increase your chances of getting published is to hunt down the person at the newspaper who cares about what you’re trying to say. The editor-in-chief probably doesn’t have the time to look over every press release that comes in, and if you’ve got a press release about a new pet product, chances are that the business editor won’t care too much.

Whether you’ve got a story that needs to get into the right hands, an unusual topic that needs a special reporter, or you just want better coverage for your piece, finding the right person at the newspaper can make all the difference.

Good things take time

Unfortunately, building a press list is not exactly an instantaneous process. Finding the right person at a newspaper can take quite a bit of time and research, but if it can get your press release wider distribution, it will all be worth it.

In addition, you’ll have the contact information for future releases, and if you’ve treated your newspaper contact right, then you’ll have an established relationship, which could be mutually beneficial in the long run.

Search for similar stories

Initially, try searching Google News and Yahoo News to locate individual reporters who might be interested in your story. If you’re looking on a national level, look for people who have written several articles on subjects similar to yours, without a regional focus.

Don’t just look at titles, and don’t just look at one story. Actually read the stories to get a feel for the writer and the tone they take. That will help you make your decision about who to send your release to.

Broaden your focus

Think outside the box. You may have a press release that hits multiple categories. For instance, a technologically advanced gizmo that vaporizes dog poop would probably be of interest to both a pet writer and a technology reporter.

One exception to that rule is writers who work for the same publication. Tempting as it may be, don’t send your release to more than one writer at a publication. This is a serious faux pas, and will build a very bad foundation for future press relationships. Rather, take the time to figure out whose style best fits your piece, and send it to them.

Make it easy for them to contact you

Above all, make sure that no matter what, your contact information is clearly printed on every press release you submit. Few things are more frustrating to a reporter than having a good press release and no way to contact the company for more information about it.

Searching for the right person is going to take a long time. But finding the right person for your press release will make it a lot easier to promote your business in the long run. Ensuring your release gets into the right hands is an investment that’s well worth the time spent.

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By Jessica Cox

Friday, October 10, 2008

How to Optimize for MSN!

Last week I discussed the best tactics for achieving rankings in Yahoo, the web’s number 2 most popular search engine. Now it is time to pick on the third most used search property – MSN, which has 6.6% of the search market (src: Hitwise) and is currently found at www.live.com. MSN’s ranking algorithm has its own nuances which will be noted in this article but in many cases the rules of optimization may be the same as Yahoo’s in which case I will occasionally duplicate information from my “How to Optimize for Yahoo” article or source it for more information.

WEB SITE OPTIMIZATION

Except for the following elements, optimizing for MSN is identical to optimizing for Yahoo.

Fresh Content is King: I suppose technically this is not an element of ‘optimization’, however, this article would not be worth its salt if I didn’t express how highly MSN regards fresh content. If your site is in a competitive marketplace and you are finding it difficult to get a leg up on your competitors in MSN then write original content in order to build up your site and reputation. MSN appears to elevate websites that regularly update their content and a blog is a great way to post this content for others to read and favour you with links. If you would like some information on how to get a blog up and running from start to finish then I suggest reading Blogs 101.

Themed structure: this topic is identical to that of my Yahoo article, however, it is vital enough to mention it again. Construct your website using a themed structure where core site topics (themes) have their own unique section of the website to themselves. When the search engine spiders index the content within this section they will be given absolute clarity as to what the section is about. For more information see the example within the Yahoo Optimization article.

Basic optimization principles hold true: take out your SEO basics handbook and follow the rules when optimizing for MSN and you have done the best you can. Specifically focus on inline links (links to pages within sentences) and the use of heading tags to fortify rankings at MSN.

Navigation: pages with text navigation which lends itself to simpler and more relevant indexing are performing well.

WEB SITE SUBMISSION

Unlike Google and Yahoo, MSN does not yet have a fully operational Webmaster Central for webmasters to submit sitemaps and to acquire insight into their website profile on MSN; it is currently in private beta so it is not available yet. That said I feel that submitting a website sitemap is extremely important. Fortunately there are two known ways to get your sitemap submitted to MSN:

Option 1) The best method for submitting your sitemap is by adding a sitemap reference in your Robots.txt file using the following format:
Sitemap: http://www.xyzname.com/sitemap.xml

Option 2) A back-door strategy can be used to submit your sitemap to MSN through the news aggregation service called Moreover. To submit your sitemap substitute the bolded text with your own information in the following URL:
http://api.moreover.com/ping?u=http://www.xyzname.com/sitemap.xml

LINK BUILDING

MSN places a great deal of weight on incoming links and does not appear to apply as many filters to the links that Google or Yahoo do. As a result, ethical or not, many link building strategies such as reciprocal link building and paid links appear to pay dividends.
It is also noteworthy that MSN’s spider is very active so any incoming links that you receive will often be spidered within a week. Furthermore, MSN’s link filtering systems are not as bogged down as the other search engines (less traffic perhaps?) so incoming links appear to affect rankings faster which tends to help when tweaking a campaign and measuring the value of links.

CONCLUSION

As you can see there is little to report on the intricacies of optimizing for MSN because, quite frankly, MSN is fairly predictable and by the book; write good original content, optimize it well using the techniques outlined in the Yahoo optimization tutorial and ensure to submit your sitemap to MSN. If you combine those elements with a solid link building campaign then you are sure to move into a ranking where you can continue to tweak your optimization until you reach the top.

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By Ross Dunn

Wednesday, October 8, 2008

The Central Problem in Web Marketing… and Its Solution

The Web is supposed to be a wonderful, powerful, exciting new marketing medium. But many businesses simply do not get the return from their websites that they want. What’s going on?

From every size of company, from downtown corporations to home-based businesses, we hear the questions, “Why don’t we get more visitors to our site?” and “Why don’t more of them buy?” There are many problems, challenges and concerns in web marketing, but there is ONE thread that runs through them all — not enough sales.
A signpost to the cause, and, therefore, to the solution, is indicated by what people say to each other about their websites; “Who designed your site?”, “Do you know a good web designer?”, “I like this design.” and (maybe), “Do you use an open-source CMS?” In other words, most companies, most of the time, are focusing on design and technology.
You rarely hear people say, “Who wrote your site copy?”, “Who helped you decide what information to include?”, or “Who helped you market your site?”
Attractive, professional design and appropriate technology are certainly critical for a successful business site. But not to the extent of investing 95-100 percent of the thought, time and money in only these two aspects of the website’s construction and use!
The potential of a well-developed website is enormous. Indeed, building an effective website may be regarded as much more than simply important; it may very well be essential to the future viability of your business. At the very least, it can be a major marketing channel, bringing you new clients and reinforcing your relationships with current clients.
So what can you do to make your site more effective? The fix is not in design. Nor does it lie in technology. Doing more of the same is not the answer.
To find a more useful direction, consider the critical tasks your site needs to accomplish — bring people to the site, make the sale, and develop relationships with prospective and current clients. When thought of in these terms, it is clear that design and technology do not actually do any of these things. Yes, absolutely they can enhance, but they don’t actually DO.
The solution to lower-than-desired sales is to remember what a business website actually is — a marketing tool. What needs to be improved is marketing. A business website must, therefore, be based upon, permeated by and used according to the most profound and powerful marketing principles. Does that sound like your current site? For the business strength and profitability you want, you may need to improve three areas:

1. Strategic Planning to make every component of the site, and tactic for its use, as powerful as possible, and to integrate the use of the site most effectively within your current business and marketing plan.

2. Content development: Crafting the site as a marketing and service/product delivery tool.

3. Effective promotion to bring high-quality prospects.
So in summary, we have FIVE key components for an effective website: Strategic Planning, Content Development, Design, Technology, and Promotion. Strategic planning is arguably the most “supercharging” component, and is frequently the most neglected. But “strategic” is a word often misused. It is not just a big tactic, or a collection of tactics, or the latest “cool and sexy” tactic. Truly strategic planning can make a difference to the power of everything you do that is like the difference between a handful of flashlights and a laser.
Something I like to remind clients of: You are not WEB marketing; you are MARKETING on the Web. In other words, the key word is not “web”, it’s “marketing”. The effectiveness of almost ANY website will be enormously improved by the inclusion and ongoing implementation of proven, powerful marketing principles. The potential return, in terms of business building and profitability, is staggering.

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by Michael Linehan is the founder of Marketing Alchemy.

Tuesday, October 7, 2008

First Full Edition Resolutions

This is the first, full edition of the new look for SiteProNews.com. We have spent the last two months building this site as a daily magazine, news source and information resource for webmasters, online marketers and Internet analysts. Back in January when I was first told I would be made Executive Editor for Jayde-Online, I wrote a number of resolutions that have become personal rules about how we would bring out take on the news to the public. Today is a good time to revisit and reprint those resolutions.Today, April 2 is the first day of the second quarter of 2007. The first three months of this year have been fast paced and exciting. One of the most crucial changes in our industry is the expansion of the number of news gathering organizations examining search and online marketing. As the world of online business becomes more complicated, the business of providing honest expert news and opinion becomes more important.

The remainder of the decade is going to be a great era in technology and hopefully in most of our lives. We in the search and Internet marketing sectors are among the most fortunate people on Earth at this time. In that spirit, I would like to outline a number of New Look Resolutions for SiteProNews. These resolutions are to be thought of as foundation principles for our editors, writers and contributors.

1/ We will consistently and faithfully report the news as we see and understand it regardless of consequence or controversy.

We are journalists. Reporting on a multi-billion dollar industry can be a daunting and challenging experience. Where there is smoke there is often fire. Similarly, money and power often attract corruption. It is the role of the news media to ferret out corruption and report on it. That role is integral to the functioning of a free and democratic society and is one our forbearers fought and died for. We will never dishonor their sacrifice by shying away from what we believe to be the truth.

2/ We will continue to speak truth to power.

Even if those in power have the ability to use their strengths against us, we have the responsibility to speak truth to them. This takes guts, determination and the absolute certainty that one has researched and triple checked their facts first but, we deeply and passionately believe in the role of the media as a watchdog.

3/ We will NOT sensationalize our stories or aggrandize our sources.

We report on the facts as we see, hear or interpret them. This includes the use of headlines written as link-bait. There is nothing to be gained by sensationalism, at least not in the long-run. As the history of SiteProNews demonstrates, we are devoted to being here for long-term.

4/ We believe in using the media as a force for social improvement and economic equity.

If we can use our publications to explain techniques and expand on the talents of our audience, we will be helping to create and foster stronger, better informed webmasters and online businesses. In turn, those webmasters and businesses create jobs, wealth and, in the long-run, greater social equity. The best way we can help improve the lives of those living in difficult economic circumstances is to offer accurate information and to motivate through inspiration. Strong, open economies are the cornerstones of strong, open societies. The media has a direct role in fostering openness and therefore can be used as a force for social improvement and economic equity.

5/ We believe in a diversity of opinion and will focus a good deal of energy in the cultivation and support of new voices in the search and webmaster media.

There are a lot of emerging voices in the search and Internet marketing sectors. We will endeavor to foster and support the best of them in order to bring the widest array of information to our audience.

6/ We will only use verifiable statistics.

In the immortal words of the mid-nineteenth century British Prime Minister Benjamin Disraeli, “There are three kinds of lies: lies, damn lies, and statistics.” While there is no way to avoid their use, we will attempt to temper our use of statistics by also providing as much information on how those stats were obtained as possible. We understand that readers prefer knowing how stats were gathered at least nine times out of ten.

7/ We will make every attempt to avoid the use of anonymous sources. That often requires us to work harder to cultivate sources willing to go on the record.

One of the most difficult decisions an editor can make is the allowance of quotes from anonymous sources. The media consistently owes its audience a full explanation of how news has been gathered, including the names of those who provided the “proof” behind claims made in public.

8/ At the same time, we will make every attempt to protect those who provide us information under the condition of anonymity.

We recognize that some honest people are afraid of the repercussions of telling their truths in a public space.

9/ We will not drink the Kool Aid regardless of who is serving it.

A famous poster of a UFO reads, “I want to believe”. We too want to believe it when we are told about the wonders and integrity of any technology or institution however that would defeat the goal of quasi-objective observation and explanation. We will not drink the Kool Aid, no matter how hot the day might be.

10/ will be adventurous, exploratory and expansive.

Heaven knows our audience is.

11/ We recognize that there is a good and bad side to every story, every entity and every institution. We will not allow individual pieces of bad news to bias our opinions against any entity or institution.

There are always at least two sides to every story just like there are always two sides to any coin. We will always try to present both sides of a story. When we are unable to present both sides of a story from the perspective of those involved, we will endeavor to explain how our audience can find information for themselves.

12/ We will strive for informed objectivity.

The ideal of objectivity is one of the oldest and most important in journalism. It is also one of the most difficult to practice as we all have our biases. In our reporting of the news or presentation of techniques, the editors and writers at SiteProNews will strive for informed objectivity by following these principles as closely as possible.

13/ We will be relentless in our pursuit of any given story.

We believe there is a sense of urgency surrounding what we do everyday. We will strive to follow a story to the ends of the Earth and beyond if necessary.

14/ We will work as hard or harder than our colleagues.

The editorial staff of Jayde-Online works hard. Our friends and family call us crazy and, given the schedules we keep, it is hard to argue with them. It is not unusual for us to put in sixteen hour, six out of seven days of the week. With the coming expansion of SiteProNews to a daily format, a weekly radio show sponsored by Jayde-Online and the ISEDN.org, and our plans to mix video and social network-media into Jayde-Online publications, we expect the work-load to get even heavier in 2007.

15/ We will have fun.

Hard work can be fun when we know that work helps others. We believe we are a beneficial component in the overall information spectrum.

We believe that these resolutions are more than good intentions. It is our intention to treat these resolutions as the principles under which publications I am responsible for are created, published and distributed.

Moving forward, we at Jayde-Online expect you, our audience, to hold us to responsible for maintaining these principles. On behalf of Jayde-Online, I would like to thank you for reading this. Watch for some interesting changes in this space in the coming weeks.

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by Search marketing expert Jim Hedger