Tips On Writing a Good FAQ

Many companies’ help lines are usually crowded with customers trying to find an answer for their questions. Some of these questions are legitimate; others seem to be made just to annoy the help staff. FAQs are supposed to prevent such situations by offering potential help line “customers” the chance to find the information they are looking for on their own, without necessarily picking up the phone or sending e-mail.

What Are FAQs?

FAQ is the abbreviation for Frequently Asked Questions. FAQs are organized “collections” of valuable information that usually comes from questions (and their corresponding answers) for the most common issues raised by users, on various topics. Companies make up such information compilations in order to fulfill their customers’ need for answers.

They are also a means to ease the burden of the customer support group by providing answers in written form to the most commonly asked questions.

FAQs can be available online or offline, burnt on CDs or DVDs. The second choice is more viable for people who don’t have access to the Internet, though this is a highly unlikely situation.

Writing an FAQ

Why should you write an FAQ?

The most common advice when it comes to writing FAQ documentation is that, if you have some experience in a particular field, if you have ever come across issues that you finally managed to solve, it’s good to let other people know it too. FAQs are basically about sharing information in a non-selfish manner.

When you submit your FAQs to the appropriate newsgroups, you stand a good chance of getting good feedback on your work, and thus your efforts will be rewarded.

An FAQ will almost automatically make you an “expert” (more or less) in your field. People will contact you and will help you maintain your FAQ up-to-date either by asking yourself more questions (in this case you’ll have to do some research and update your work), or simply by getting hold of more relevant information, based on their own experience that can be added to your FAQ.

What should you write about?

The possibilities are endless. Practically, any subject will do. There will always be questions, let’s say, regarding the compatibility between a particular piece of hardware and some software, or about configuration errors, etc. If you figure out which could be the most common problems and you have the answers for them, just go ahead and write.

Special considerations

It’s a good idea to include a disclaimer in your FAQ. You should mention there things like the fact that, that as far as you know, the information provided in the FAQ is accurate (or was accurate at the time you posted the respective FAQ on the Web or in a newsgroup), but that you cannot be held liable for any inconvenience caused by following those instructions or using that information.

You can also copyright the information in the FAQ that you submit for public use. Specify the terms under which the information can or can’t be used without your specific consent, under penalty of law. It can give you the legal basis just in case.. Yet, experts say that this usually does not work since there are numerous companies that gather loads of FAQs from directories on the Web, burn them on CDs or DVDs, and then sell them.

A Few Tips for Writing FAQs

When you set out to write an FAQ, it is good to follow a few guidelines. Among these, we consider that it’s worth mentioning:

* Put yourself in your audience’s shoes; figure out what questions might be asked and provide the answers that you’d like to hear/read
* Mind your grammar and spelling; always remember to review what you write, or have somebody else do it for you
* Be concise enough to offer the necessary information in the least amount of words and time, but don’t be as concise as to leave the reader under the impression that they have gained nothing by reading what you have written. Check also an article about writing good software documentation
* Remember to use bullets when you have lists

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By Adriana Iordan

Let Google’s Algorithm Show You the Traffic

Recently Rand Fishkin of Seomoz.org brought together 37 of the world’s Top SEO experts to tackle Google’s Algorithm, the complex formula and methods Google uses to rank web pages. This ranking formula is extremely important to webmasters because finding which factors Google uses to rank their index is often considered the Holy Grail of site optimization.

Google’s ranking factors affect how and where you are listed in their search engine results or SERPs. Since obtaining top positions for your targeted keywords often spells success for your site, knowing Google’s ranking factors can be very beneficial.
Every experienced webmaster will know Google is the main supplier of search engine traffíc on the web, getting listed on the first page or anywhere in the top 10 positions for popular keywords will result in plenty of free quality targeted traffíc.
Briefly listed below are some of the main ranking factors you should be optimizing your web pages for in your marketing. The majority of these ranking factors will be very familiar to most webmasters who take full advantage of any and every SEO tactic which will give their site an edge over their competition.
Here are some of the main ranking factors to consider:
1. Keywords In Your Title And On Your Page
Place your keyword or keyword phrase in the title of your page and also in your copy. Many webmasters use variations of their keywords on this page and also include it in the H1 headline.
2. Keywords In Your URL
Keep your page on topic and place your keyword in the URL. Use your keyword in the H2, H3… headlines. Place it in the description and meta tags, place it in bold/strong tags, but keep your content readable and useful. Be aware of the text surrounding your keywords, search engines will become more semantic in the coming years so context is important.
3. Create High Quality Relevant Content
Have high quality relevant content on your pages. Your content should be related to the topic of your site and updated regularly depending on the nature of your site.
4. Internal Onsite Linking
Internal linking is important to your overall ranking. Make sure your linking structure is easy for the spiders to crawl. Most suggest a simple hierarchy with links no more than three clicks away from your home/index page.
Creating traffíc modes or clusters of related links within a section on your site has proven very effective for many webmasters, including this one. For example, creating a simple online guide on a subject related to your site’s topic can prove very beneficial. Keep all the links connected and closely related in subject matter and don’t forget to have occasional external ‘anchor keyworded’ links coming to these internal links on your site instead of to your homepage. Deep build your links.
5. Only Linking To High Quality Related Sites
Don’t forget to link to high quality PR related sites. Linking to high quality sites shows the search engines your site is very useful to your visitors. Build relationships within communities on the topic of your site. Be extremely careful not to link to bad neighborhoods, link farms and sp@m sites… when in doubt, don’t link out!
Unless your site has been around for years and is well established and trusted by Google, this factor will have an adverse effect on your site’s overall ranking. Linking only to high quality content sites will give your site an edge over your competition.
6. Global Linking Popularity
One of the major ranking factors is the Global Linking Popularity of your site. You should try to build plenty of inbound links from quality sites. One simple and effective way to do this is through writing articles and submitting them to the online article directories. Only related sites will pick up and display your articles with your anchor text links back to your site. These are often ONE-WAY-LINKS.
But don’t just write articles to get links, write quality content that will help the reader first and the links will come naturally. Also remember an article is an extremely good way of pre-selling your products and gaining trust with your potential customers.
7. Anchor Text Is Very Important
Anchor text is an important factor your must not forget to use. Perhaps more importantly these inbound links should be related or relevant to your site’s topic, which will play an important role in your rankings. Don’t ignore the text surrounding your links and use different anchor text links to avoid keyword sp@mming.
Keep in mind, as search engines become more semantic, the whole text of your article will probably be considered your anchor text, thus making articles even more important to your rankings.
8. Number And Quality Of Your Inbound Links
Your inbound links should also come from related high Global Link Popular sites. The more links your have from these popular related sites the higher rankings you will get. Many SEO experts suggest you should have a steady stream of new sites (inbound links) added each month to keep your rankings growing. These links will age and íncrease your rankings after 4 or 5 months. Both quality and quantity is important.
9. Reliable Server And Service
Like any business, Google is only serving up a product (SERPs) to its customers, this service must be continuous and available at all times. Make sure you have a good reliable server because any extended downtime when your site is inaccessible to the Bots may be detrimental to your rankings. If it is down for over 48 hours, you could be dropped from the index. Ouch!
10. Duplicate Content Is A NO NO!
Make certain you don’t place duplicate content on your site. This may affect your rankings and get your pages thrown into the supplemental index. Be careful not to use duplicate title or mega tags on your pages as this will lower and disburse your internal page rankings, resulting in poor optimization.
Your overall SEO strategy should be to provide valuable relevant content and links for your visitors and the search engines. Furthermore, as mentioned earlier, be extremely careful who you link out to from your site. Avoid sp@m sites, link farms or selling links. Although it is a bit outdated, using the Google Toolbar will still give you a general overview of a site’s PR or Page Rank.
These are some of the most common and important ranking factors Google uses to rank and display their search engine results. Optimizing your site or keywords for these factors can prove very beneficial and rewarding.
There are many more factors so you should use the link in the resource box below to get all the gory details. For any novice or experienced webmaster it makes for a fascinating read and is extremely helpful in tackling Google’s complex ranking system or algorithm. Conquer it and an endless supply of free organic traffíc is yours for the taking.

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By Titus Hoskins